Telehealth Mental Health

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Telehealth Mental Health in Virginia: Video Visits With Paramount Health and Wellness

Telehealth mental health in Virginia at Paramount Health and Wellness means secure video visits with Dr. Relindis Nsofon Mutia, a board-certified psychiatric-mental health nurse practitioner, for evaluations and follow-up care from home, anywhere in the state. TRICARE, Medicare and Virginia Medicaid are accepted, and in-person visits are available in Portsmouth, Monday through Saturday.
Book A Video Visit

Prefer to talk first? Call (757) 809-7807,
Monday–Saturday, 8 AM–5 PM.

  • Board-certified psychiatric nurse practitioner
  • TRICARE, Medicare and Virginia Medicaid
  • Video visits anywhere in Virginia
  • In-person Mon–Sat in Portsmouth
doctor on his phone

“I love being able to do virtual appointments, it makes my life a lot easier.”

Patient review on Tebra 

This is an outpatient visit, not emergency care. If you're in crisis or thinking about suicide, call or text 988 now; veterans and service members can press 1. In an emergency, call 911 or go to the nearest emergency room.

The Basics

What is telehealth mental health care at Paramount Health and Wellness?

Paramount Health and Wellness is a Portsmouth, VA mental health and primary care clinic that offers secure video visits for mental health care to patients anywhere in Virginia, with a dual board-certified family and psychiatric-mental health nurse practitioner and TRICARE, Medicare and Virginia Medicaid accepted.

Telehealth, or telemental health, means getting mental health care through video calls instead of an office visit.

All Mental Health Services

Video visits can help when

Getting to the office is hard

Because of distance, transportation or mobility

Your schedule is tight

With work shifts, deployments or kids at home

You'd feel more at ease

Talking from home

Source: NIMH

By Video

What can I do by video?

Psychiatric evaluations

A first visit of 60 to 90 minutes, by secure video, for new patients

Follow-up visits

For returning patients

Therapy sessions

With Dr. Mutia

Questions about medicines

Your provider decides whether an in-person visit is needed for any part of your care

Better in person: anything that needs a physical exam, vital signs or lab work happens at the Portsmouth clinic.

Is It Right For Me?

Is telehealth right for me?

Research shows telemental health can treat conditions including anxiety, ADHD, bipolar disorder, depression and PTSD. It may not suit everyone, though.

May be a good fit if you

  • Have a phone, tablet or computer with a camera, and reliable internet
  • Have a private, quiet place to talk
  • Find it hard to travel, or want to fit care around work or family

In person may be better if

  • Your internet is unreliable, or technical problems keep interrupting
  • Others nearby could overhear you
  • You're not comfortable on camera at home

Kids at home?

Plan for a room with a door, or a time when another adult can watch the children. Headphones help keep your conversation private.

Privacy: Paramount Health and Wellness uses HIPAA-compliant telehealth for psychiatric evaluations. 

Source: NIMH

Interactive checklist

Am I ready for a video visit?

  • A phone, tablet or computer with a camera and microphone
  • A reliable internet connection
  • A private, quiet space where others can't overhear
  • I'll be physically in Virginia during the visit
  • I'll be physically in Virginia during the visit

You’re ready for a video visit. Book online and choose a video visit, or call (757) 809-7807.

How It Works

How does a video visit work?

1
Book
Book online or call (757) 809-7807 and say you'd like a video visit.
2
Get your link
You'll receive a secure link before your visit.
3
Test early
Open the link 10 minutes early to check your camera, microphone and connection.
4
Have your basics ready
Your insurance card, photo ID, and a list of your medications and doses.
5
Meet with Dr. Mutia
Your visit works like an in-person one: you talk through your symptoms, history and goals, and make a plan together.

Link didn’t arrive? Call (757) 809-7807 so the front desk can help you connect or reschedule. Check your email and texts, including spam folders.

Do I have to be in Virginia?

Yes. Under Virginia's telemedicine guidance, care happens where the patient is located, so you need to be physically in Virginia during your video visit. If you'll be traveling out of state, reschedule or plan an in-person visit.

Source: Virginia Board of Medicine guidance, adopted by the Virginia Board of Nursing

Insurance

Does insurance cover telehealth mental health care?

Paramount Health and Wellness accepts TRICARE, Medicare, Medicare Advantage, Virginia Medicaid and major commercial plans, and checks your benefits before your first visit.

Insurance We Accept

TRICARE

Covers virtual mental health visits by secure video. Referral and pre-authorization rules are the same as for in-person care, costs are similar, and text-only visits aren't covered. Active duty service members need a referral for all virtual visits.

Source: TRICARE

Medicare

Through December 31, 2027, Medicare covers telehealth from anywhere in the U.S., including your home, including outpatient psychotherapy. You usually pay the same as in person: 20% of the Medicare-approved amount after the Part B deductible.

Source: Medicare.gov

Virginia Medicaid

Covers live-video telehealth; rules can vary by Cardinal Care plan and service.

Source: Virginia DMAS

No insurance: self-pay is available; ask for a Good Faith Estimate. 

Military Families

Telehealth for military families

Your care is private

Your treatment is private health information, shared only as the law allows or with your permission.

For service members

Department of Defense Instruction 6490.08 limits when a commander is told about a service member's mental health care to specific safety and duty situations.

Around deployments

Video visits and Saturday hours can make care easier to keep up with around deployments and duty schedules.
Dr. Relindis Nsofon Mutia DNP dual board-certified Family and Psychiatric-Mental Health Nurse Practitioner at Paramount Health and Wellness Portsmouth VA

Your Provider

Who will I see, and how soon?

Credentials

Doctor of Nursing Practice; board-certified family nurse practitioner and psychiatric-mental health nurse practitioner

Experience

Treating patients across the lifespan, per her Tebra profile

Reviews

4.9 stars from 27 reviews on Tebra (as of 2026-10-01)

Hours

Monday through Saturday, 8 AM to 5 PM, at 3220 Academy Ave, Portsmouth, VA 23703, with same-week appointments

Video visits

Evaluations and therapy by secure video anywhere in Virginia (how video visits work) 

MEET Dr. MUTIA

Written by Paramount Health and Wellness

Reviewed by Dr. Relindis Nsofon Mutia, DNP, FNP, PMHNP-BC

Last updated 2026-10-02

Follows NIMH guidance on telemental health; insurance rules from TRICARE, Medicare and Virginia Medicaid

FAQ

Telehealth Questions, Answered

Have a question that isn’t here? Call our front desk and we’ll help: (757) 809-7807.

Can I see a mental health provider by video in Virginia?

Yes. Paramount Health and Wellness offers secure video visits for mental health care to patients anywhere in Virginia, with Dr. Relindis Nsofon Mutia, a board-certified psychiatric-mental health nurse practitioner. TRICARE, Medicare and Virginia Medicaid are accepted. You need to be physically in Virginia during your visit.

What do I need for a telehealth appointment?

You’ll need a phone, tablet or computer with a camera and microphone, a reliable internet connection and a private, quiet space. Have your insurance card, photo ID and a list of your medications ready. Open your visit link a few minutes early to check that your camera and sound work.

Is telehealth as good as in-person mental health care?

Research shows telemental health can treat conditions including anxiety, ADHD, bipolar disorder, depression and PTSD. It works best when you have reliable internet and a private space. If video isn’t a good fit, Paramount Health and Wellness also offers in-person visits in Portsmouth, Monday through Saturday.

Can I have a video visit while my kids are home?

Yes, if you can find a private spot. Choose a room with a door or a time when another adult can watch the children, and use headphones so your conversation stays private. If privacy at home is hard, an in-person visit at Paramount Health and Wellness in Portsmouth may be easier.

Do I have to be in Virginia during my video visit?

Yes. Under Virginia’s telemedicine guidance, care happens where the patient is located, so you need to be physically in Virginia during your visit. If you’ll be traveling out of state, reschedule or plan an in-person visit at Paramount Health and Wellness in Portsmouth.

Does TRICARE cover telehealth mental health care?

Yes. TRICARE covers virtual mental health visits by secure video, with the same referral and pre-authorization rules as in-person care and similar costs. Text-only visits aren’t covered, and active duty service members need a referral for all virtual visits. Paramount Health and Wellness accepts TRICARE and checks your benefits.

Does Medicare cover telehealth mental health care?

Yes. Through December 31, 2027, Medicare covers telehealth from anywhere in the U.S., including your home, including outpatient psychotherapy. You usually pay the same as an in-person visit: 20% of the Medicare-approved amount after the Part B deductible. Paramount Health and Wellness accepts Medicare and Medicare Advantage.

Can I get a prescription from a video visit?

Medication questions are part of your care, and your provider decides whether an in-person visit is needed before any prescription. Ask about this when you book. Paramount Health and Wellness offers in-person visits in Portsmouth, Monday through Saturday, whenever an office visit is the better choice.

What if my video link doesn't arrive?

Call (757) 809-7807 so the front desk can help you connect or reschedule. Check your email and text messages, including spam folders, and make sure the phone number and email on file are correct when you book. Paramount Health and Wellness is open Monday through Saturday, 8 AM to 5 PM.

Can I use telehealth in a mental health crisis?

No. Telehealth visits are scheduled appointments, not emergency care. If you’re in crisis or thinking about suicide, call or text 988, the free and confidential Suicide and Crisis Lifeline; veterans and service members can press 1. In an emergency, call 911.

Paramount Health & Wellness Waiting Room

Mental health care, from wherever you are in Virginia.

Secure video visits, or in person in Portsmouth, Monday through Saturday.
BOOK A VIDEO VISIT

Questions first? Call (757) 809-7807

References

  1. National Institute of Mental Health, “What Is Telemental Health?”: nimh.nih.gov
  2. Virginia Board of Medicine, “Telemedicine” guidance (adopted by the Virginia Board of Nursing): townhall.virginia.gov
  3. TRICARE, “Virtual Health: Care From Anywhere”: tricare.mil
  4. Medicare.gov, “Telehealth”: medicare.gov
  5. Virginia DMAS, “Telehealth Services Supplement” (2026): vamedicaid.dmas.virginia.gov
  6. U.S. Air Force, “Department of Defense Works to Dispel Stigma of Seeking Mental Health Care” (DoD Instruction 6490.08): myairforcebenefits.us.af.mil
  7. Virginia Board of Nursing, “Advanced Practice Registered Nurse”: dhp.virginia.gov
  8. CMS, “Good faith estimate”: cms.gov
  9. 988 Suicide & Crisis Lifeline, “Get Help”: 988lifeline.org